Business news and other intelligence and information to explore trends in business communications and technology. GenXtra Communications business news.
Contact Center CCaaS, formerly known as Call Center, can seem complex at first. Have you ever wondered how a contact center works? GenXtra Communications has been involved in modern business communications since 1998. Let us explain contact centers. It’s a fascinating, intricate dance of technology and human interaction, all designed to create a seamless customer…
Unified Communications UCaaS is a holistic approach to Business Communications. Ever pondered over the integration of different communication tools? Picture a world where your email, instant messaging, voice calls, video conferencing, and even your voicemail all exist within a single, unified communications system. Sounds like a dream, doesn’t it? Welcome to the world of Unified…
T-Mobile announces terms of service (TOS) updates and traffic violation fines beginning January 1, 2024. Tmobile will be implementing a new set of non-compliance fines for messaging traffic violations on all mobile channels that transverse their network (SMS and MMS Short Codes, Toll-Free Numbers and 10DLC). Those new fines will start January 1st, 2024. T-Mobile…
LiFi technology allows internet connectivity through light. Li-Fi is an abbreviation for “light fidelity”. LiFi technology is a bi-directional wireless system that transmits data via LED or infrared light. “LiFi” is similar to the ubiquitous term WiFI which means “wireless fidelity”. LiFi technology uses similar wireless 802.11 protocols, but it also uses ultraviolet, infrared and…
Disruptive Industries and Business Ideas that you need to know about. In today’s fast-paced world, technology and innovation are constantly pushing the boundaries of what is possible. Capabilities that were previously thought of as impossible are now possible and being utilized in many ways. As a result, several key industries are considered disruptive, and at…
Our starting a business checklist should really be in the plural form. We assume that you are ready to start making your business happen and have already seen the lengthy starting a business checklist posts and just want to know what the real next crucial steps are, especially the tools and technology part. As a…
Customer Experience (CX) generally refers to the overall perception that your customer has about your business. It is also the interaction that a customer experiences with your business. The detailed explanation of Customer Experience (CX) includes every interaction and more that a customer has with your business throughout the entire customer journey. Every factor is…
The difficulty of replacing your business phone system can vary based on several factors. This is a discussion on the FAQ’s and how to make it less scary. First, we understand that you are used to the way your office phone system works and the thought of changing your business phone system can be a…
A well-functioning contact center that is equipped with effective communication channels can make all the difference in delivering a seamless customer experience. A contact center serves as the hub for customer inquiries, support requests, issue resolutions and so much more. Historically, this was known as a “call center“. Back in the 90’s larger companies were…
