Develop your understanding of technology with our tech educational series and information on business communications and technology.
Have you ever considered how mobile phones, once merely a device for communication, have transformed into a powerful business tool? It’s a fascinating evolution, isn’t it? Genxtra Communications has been part of this evolution since 1998. Let’s explore this further. Mobile Technology and Uber Consider the case of Uber, a company that has revolutionized the…
Premise based Private Branch Exchange phone system, or PBX, against its more contemporary counterpart, cloud PBX modern business communications system. In the realm of telecommunications, there’s always a debate brewing – a classic tug of war between the traditional and the modern. GenXtra Communications has been involved in modern business communications since 1998. Let us…
Contact Center CCaaS, formerly known as Call Center, can seem complex at first. Have you ever wondered how a contact center works? GenXtra Communications has been involved in modern business communications since 1998. Let us explain contact centers. It’s a fascinating, intricate dance of technology and human interaction, all designed to create a seamless customer…
Unified Communications UCaaS is a holistic approach to Business Communications. Ever pondered over the integration of different communication tools? Picture a world where your email, instant messaging, voice calls, video conferencing, and even your voicemail all exist within a single, unified communications system. Sounds like a dream, doesn’t it? Welcome to the world of Unified…
LiFi technology allows internet connectivity through light. Li-Fi is an abbreviation for “light fidelity”. LiFi technology is a bi-directional wireless system that transmits data via LED or infrared light. “LiFi” is similar to the ubiquitous term WiFI which means “wireless fidelity”. LiFi technology uses similar wireless 802.11 protocols, but it also uses ultraviolet, infrared and…
Our starting a business checklist should really be in the plural form. We assume that you are ready to start making your business happen and have already seen the lengthy starting a business checklist posts and just want to know what the real next crucial steps are, especially the tools and technology part. As a…
Customer Experience (CX) generally refers to the overall perception that your customer has about your business. It is also the interaction that a customer experiences with your business. The detailed explanation of Customer Experience (CX) includes every interaction and more that a customer has with your business throughout the entire customer journey. Every factor is…
6 reasons a startup needs a business plan and why a solid business plan is essential for startup success. We have been in business since 1998 and have seen a lot of businesses come and go. There are some common elements and traits that entrepreneurs need to have, but all startups should have a basic…
The difficulty of replacing your business phone system can vary based on several factors. This is a discussion on the FAQ’s and how to make it less scary. First, we understand that you are used to the way your office phone system works and the thought of changing your business phone system can be a…
