Develop your understanding of technology with our tech educational series and information on business communications and technology.
A well-functioning contact center that is equipped with effective communication channels can make all the difference in delivering a seamless customer experience. A contact center serves as the hub for customer inquiries, support requests, issue resolutions and so much more. Historically, this was known as a “call center“. Back in the 90’s larger companies were…
Women in Business: Breaking Barriers and Shaping the Future GenXtra Communications is majority women-owned, so we know first hand how women in business have been breaking barriers and shaping the future of business for decades. We have programs for women looking to get into the business technology and communications space and we would love to…
If you’re interested in learning about business analytics, or what analytics can do for your business, grab a coffee and let’s have that conversation. At first, thinking about business analytics can seem quite vague. Analytics in general is a broad field that involves the use of data analysis and statistical techniques to gain insights for…
Business Artificial Intelligence (AI), it’s here to stay. Business Artificial Intelligence (AI) refers to the application of artificial intelligence technologies and techniques in the context of business operations, decision-making, and problem-solving. AI has the potential to transform various aspects of business by automating tasks, improving efficiency, and providing valuable insights from data. While business AI…
Business cloud services refer to a range of computing services delivered over the internet that are designed to meet the needs of businesses and organizations. These services can include computing power, storage, databases, networking, software, analytics, and more. The primary advantage of using business cloud services is that they allow organizations to access and use…
