Premise based Private Branch Exchange phone system, or PBX, against its more contemporary counterpart, cloud PBX modern business communications system.
In the realm of telecommunications, there’s always a debate brewing – a classic tug of war between the traditional and the modern. GenXtra Communications has been involved in modern business communications since 1998.
Let us delve into the center of one such debate: premise-based Private Branch Exchange phone system, or PBX, against its more contemporary counterpart, cloud based PBX modern business communications system.
Premise Based PBX
Picture premise based PBX phone system as the grand old mansion, standing tall with a rich history. It’s a phone system where your business owns and maintains the telephone equipment.
It’s all there, in your office premises, wired and connected, ready to route your calls.
Cloud Based PBX
On the flip side, we have the cloud based phone system – the sleek, modern penthouse with all the latest gadgets.
It’s a cloud based service you rent from a provider who takes care of all the technicalities.
Your calls are now routed through the internet, not by wires and cables.
Deep Dive into Cloud Based PBX
Now that we’ve introduced you to the concept of cloud-based phone systems, let’s dive deeper into this modern marvel in telecommunications.
The magic of a cloud based PBX lies in its simplicity. Instead of having a physical system on your premises, your cloud PBX system lives on the cloud, accessible via the internet. It’s like having your own personal telecom department that’s always ready to cater to your needs.
One of the many perks of this system is its advanced features. From call forwarding, voicemail to email, auto attendants, and even video conferencing, the cloud based PBX is a powerhouse of functionality. It’s like having a fully equipped, high tech command center at your disposal.
But, don’t just take our word for it. Let’s take a look at some real-world examples.
A recent customer of ours, for instance, transitioned to cloud PBX and saw an immediate reduction in their telecommunication costs, while also enjoying improved functionality and flexibility.
Another recent customer, on the other hand, used the advanced features of their cloud PBX to improve their customer service, leading to increased customer satisfaction and retention.
As we can see, cloud based PBX brings a lot to the table, making it a strong contender in the telecommunication arena. But like any other system, it also has its pros and cons, which we will explore in the next scenes. Stay tuned.
Get a quote or call us at 949-332-7100, we’re here to help. GenXtra Communications, powering your digital transformation with modern business communications tools and technology.
Pros and Cons of Premise Based PBX
Now, every coin has two sides, and so does our PBX debate.
On the pro side, premise based PBX gives you total control. You own it, you manage it. Minus the phone lines themselves, you’re not dependent on an external provider for maintenance or upgrades.
Plus, once you’ve paid the initial cost, you’re pretty much set. It’s like owning a house – a big initial investment, but then it’s all yours.
But then, there are the cons. The maintenance, security and upgrades? They’re on you. Security breaches alone can be quite costly. In addition, you need a dedicated technical team to manage the system.
And if something goes wrong, it can lead to significant downtime.
Pros and Cons of Cloud Based PBX
Now, let’s turn the coin over to the cloud based PBX.
Its biggest pro is its simplicity. No need for a dedicated on site technical team, no need for maintenance, no security concerns, and upgrades are automatic.
It’s like renting that modern penthouse that we previously spoke of – you pay your monthly fee, enjoy the service, and everything else is taken care of.
Plus, it’s scalable. As your business grows, your Cloud based PBX can grow with it.
However, just like premise-based PBX, it has its cons.
You’re dependent on your internet connection, which is an external provider. If they have a problem, you have a problem. At GenXtra, we always start a project by sourcing the most stable internet connection, as well as a fail over solution.
And while the monthly costs might seem low, over time, they add up. However, when you annualize the savings, Cloud based systems can often be more than 50 percent cheaper.
Verdict and Conclusion
So, what’s the verdict in this debate between premise based and cloud based PBX?
Well, there isn’t a one-size-fits-all answer. It really boils down to what suits your business best. If you want total control and are willing to invest heavily in programming, maintenance, security and more, then a premise based PBX might be your choice. But if you prefer simplicity and scalability, then a cloud based PBX could be the way to go.
In this discussion, we’ve explored the two sides of the PBX world – the traditional premise-based phone system with its ability to be internally controlled, versus the modern cloud-based service with its simplicity and scalability. Each has its pros and cons, and the choice depends on your business needs.
So, whether you’re a fan of the grand mansion or the sleek modern penthouse, remember to choose wisely, because in the end, it’s all about making the right call.
Get a quote or call us at 949-332-7100, we’re here to help. GenXtra Communications, powering your digital transformation with modern business communications tools and technology.
PBX vs Cloud PBX Final Words
Thank you for joining us in this exploration of the PBX debate.
We hope this video has been informative and helps you make a more informed decision for your business communication needs.
Remember, every business is unique and it’s all about finding what fits your needs best.
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Feel free to contact us with any questions, we’d love to hear your thoughts.
Learn more about Cloud pbx Unified Communications or Cloud pbx Contact Center. Remember, we’re here to help power your digital transformation with modern business communications tools and technology.
Thank you and see you in our next video.
