Contact Center CCaaS

Contact Center CCaaS are Modern Cloud Based Carrier Grade VoIP Business Call Center Communications Systems.

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Feature Packed Cloud Contact Center Solution

Hands On Engineering and Design Team

● Dedicated Design Team
● Higher Level Activation Support Teams
● Free User and Admin Training
● Live Person Tech Support
● Zero Costs Upfront
● Low Cost Design Fees

Simplify Agent Work Flow

● Better Organization
● Improved Efficiency
● Improved Customer Experience (CX)
● Improved Employee Experience
● Intelligent
● Automated
● Accessible
● Omnichannel Solutions
● Integrate SMS/Social Media/Video Chat/Webchat and more

Multiple Call Center Environment Types

● Agent/Supervisor Combination
● Concurrent “Active Agent” Fee Structure
● Professional Service Installation Process
● 30+ Years Experience

Only 10 Seat Minimum Required

CCaaS Solution Set

● In/Outbound Call, Chat, Video, Text, Email, Apps
● Power Dialers –Voice Management  Broadcast
● CRM/CRM Lite – Teams Integration Conversations
● ACD Skills Based Routing, Call Back, Queue Position
● Auto Attendants-Speech/Digit Call Recording
● Omni Channel – Native Integration
● And More

Supervisor Solution Set

● Real Time Dashboard and Analysis
● Customized Views “One Click Away”
● Monitor Whisper Barge Scoring Capture
● Log In/Out  Wrap Up  Scheduled Timers
● Reports and Alerts
● Workforce Management
● And More

Key Features

● Autodialers
● IVR
● Voice Broadcast
● ACD
● Voice Management
● Multichannel Recording
● Real Time Dashboards
● Reports and Alerts
● Quality Monitoring
● Agent Coaching
● Automation
● Artificial Intelligence
● And More

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Interaction Intelligence with AI

What used to take multiple supervisors can now be done by one.

Artificial Intelligence (AI) powered Contact Center CCaaS with call monitoring, analyzing, sentiment, summarization and more in real time.

Available in multiple languages.

AI Sentiment Analysis Replaces The Need For Dedicated Staff.

AI call and interaction summary, next steps and action items, follow up emails with pre-written and editable takeaways. AI coaching notes, suggested improvements, and so much more!

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Added Security. Not Shared.

Don’t trust your Cloud Based Contact Center CCaaS Contact Center Solution to the traditional providers that utilize one massive platform/instance that is simply shared (“walled off”) with every one of their customers.

Cheap and fast should never be a consideration when investing in your call center operations and Contact Center CCaaS.

If you still have an on-premise system, it’s just time to let go of the past.

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Dedicated Development and Deployment Team

Team work is the key to success when developing complex Contact Center CCaaS contact center solutions, you’re a VIP around here.

From the basics of internal workflow design and forms, to reporting designs – we are here for you every step of the way.

You can expect a professional Contact Center design and installation process, followed by a stress free activation process.

Our Contact Center CCaaS provider also has live person tech support and additional tech support options and packages available.

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Only 10 Seat Minimum Required

• Voice, Omni, Omni Add-Ons
• Professional Design Service
• Live Person Phone Tech Support
• Outbounding Dialing is Included *
• Concurrent “Active Agent” Only Fee Structure
Completely Customizable Contact Center CCaaS
Dedicated and Secure. Not Shared or “Walled Off”.

Complete Contact Center CCaaS Solution; Fair Pricing.

Voice Plan
$59.99/mo per license

  • Inbound, Outbound, & Blended
  • Auto Dialers
  • Voice Automation
  • Low Code Development Tools
  • Reporting & Analytics
  • IVR – Speech Recognition
  • Unlimited USA Calling
  • Unlimited Calling To 40+ International Countries
  • And More!

Omni Plan
$84.99/mo per license

All Voice Plan Features Plus:

  • Unified Inbox
  • Webchat
  • Email
  • SMS & MMS
  • Social Media
  • Workforce Management
  • And More!

Get Your Free Contact Center CCaaS Quote Today!

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* Traditional contact center providers charge extra for the ability to make outbound calls. Our Carrier Grade Contact Center provider includes the ability to make outbound calls with no additional license fee.